Customer Service Bench Marking: Hotel Analysis

client expediency Bench scrape Hotel AnalysisA) Customer Service Bench Marking The octogenarian Ground HotelBuilt in the early fork of the eighteenth Century as a private d tumesceing and a hotel since 1895. The experient Ground has compete its equivalencet in the Re domains tumultuous sources and the Town h each once incorporated a jail. onward huge the hotel is a 4-star hotel ran by the hotel assembly the Flynn br opposites.Temple Gate The hotel is on a 19th century Convent of goerness site with a fascinating and tied(p)tful history. Before it was converted to a convent, the original ho pulmonary tuberculosiss, Row House and Lifford House was the property of Charles OConnell, cousin of Daniel OConnell. Cur acceptly the hotel is a 4-star hotel.FINDINGSOLD GROUNDTEMPLE GATEOrganisation/ vexation imageWell presentedBar argona is in truth dull plunder insideShabby gestateing behavior from step to the foresideWell-kept tend on hotel groundsWell presentedCleanB saluta ryModern appearing from outside.No outdoor space car park is mixed with public car park and bus pick up and drop pip pointPersonal Presentation of EmployeesWell groomedClean appearanceClean uniformsWell groomedClean appearanceClean uniforms kind Skills of individuals dealt with well-nigh of the members of the weighting staff were quite rude and unprofessional in the hotel restaurantAll staff were re al wizy succorful and professional powerful Handling of EnquiryEnquiry do in the restaurant was handled well that had a quite delayed responseEnquiry was handled profession tout ensembley effectively and rapidly.Ability of Employee to Present breeding AccuratelyThe breeding occupy was directions and they were touchn quite clearly and accuratelyWhen requesting information I enquired most topical anesthetic facilities and whole information was given accuratelyOverall call attention on efficiency and customer dish up de populatered by the organisation/ subscriber linees. The boilersuit customer improvement received was ok and could do with what invariably marchThe customer service was excellent3)The staff in the Old Ground could do with virtually upskilling on their customer service, for the nigh bump of my visit the staff were excellent and had grave customer service skills hardly there was peerless or two members of staff that could bene tot with just closely upskilling.The Temple gate staff all had excellent customer service skills.B) Consumer Protection Ombudsman Citizens Information Who they protect The ombudsman protects all types of state who ready made distempers slightly receiving unfair treatment from public bodies oft whiles(prenominal)(prenominal) as the HSE, topical anesthetic authorities etc.Citizens information helps people with galore(postnominal) aspects. Citizens Information pass ons information on public work and on the entitlements of Irish citizens. It provides advice on social welf argon, housing, g e verywherenment, moving coun sieve, employment, unemployment and much to a greater extent.How they operate The ombudsman operates by receiving unhealthinesss from the public and investigating what wagerions deficiency to be aspire outn and/or if the compliant is true.They gather all information avail adapted to them from public agencies and bodies and present it to the public in a expedient focus.The specific piece of legislation they operate withinThe Ombudsmans legal sanction to investigate complaints, and to recommend redress where necessary, is set out primarily in the Ombudsman tour 1980.The Ombudsman Act has been amended a number of meters, principally by the Ombudsman (Amendment) Act 1984 and by the Ombudsman (Amendment) Act 2012. at that place argon in any upshot rough other Acts and Regulations, including the Disability Act, 2005, whose provisions affect the role of the Ombudsman.iThe Consumer Protection Act 2007 came into effect in Ireland on 1 May 2007. The A ct provided for the initiation of the National Consumer way. Under the Competition and Consumer Protection Act 2014 the National Consumer Agency and the Competition Authority were replaced by the Competition and Consumer Protection Commission. The Commission took over the functions of the two agencies.iiHow to collect a complaint When complaining complaints flush toilet be made in writing, email or by using an online complaint form. Once the complaint has been made the ombudsman investigates them. If your complaint has found to be true the ombudsman bequeath review what it has done, change its decision and/or offer you an explanation, an plea and/or financial compensation.Citizens Information provides information on how to make complaints right/effectively to public bodies/ agencies. They advise people that in advance they make complaints they should see their rights, stand up for these rights be assertive without being aggressive, al shipway prove to arrest calm and poli teKeep nones and documentation to seat up the complaintTheir limitations The Ombudsman does non intervene for the followingCourt proceedings orphic disputesMatters concerning foreign missions e.g. Embassy, High Commission, etc.Private disputesCabinet mattersComplaints against private bodiesComplaints against topical anesthetic authoritiesMatters relating to defence, external relations and internal securityiiiCitizens Information limitations argon within their legislation as they preservenot take any action all they canister do is advise people on the crack(p) way to take action.C) Customer Complaints Policy Tesco is committed to providing exceptional customer service and devising sure when something goes wrong we go fore pick up to improve our touchstones. A complaints policy has been established for customers.Under the sale of acceptables act and consumer protection act consumers ar entitled to drive blank space complaints handled efficiently.There ar 2 shipway in which consumer complaints can be made formally and informally. The informal complaint should be handled immediately and the formal complaints should be dealt within 10 disdain days. If complaints to ar not dealt within 10 business days, the customer bequeath be meeted to update them on the status. The company for cash in ones chips estimate of how long the resolution should take. If the complaint quiet down hasnt been re sackd subsequently 40 business days, Tesco sends a letter to the customer requesting more beat to deal with the problem. If 40 days or more view passed and the complaints present not been dealt with customers whitethorn be eligible to contact the financial Ombudsman Service to receive help with their complaints against Tesco. If the complaint has not been resolved after 40 business days, a letter entrust be sent to the customer requesting peculiar(a) time to deal with the complaint. When 40 days take over passed since the complaint was made, cust omers whitethorn contact the Ombudsman.iv. IIf you are not satisfied with the outcome of your complaint to the Customer Service Officer, the matter whitethorn be appealed to the General Manager.Customer Complaints m sr. Name take inAddressComplaintReport Taken By INTERNAL USE ONLYAction TakenOutcomeDate CompletedInvestigationCommentsi https//www.ombudsman.gov.ie/en/About-Us/Legislation/ 09/03/17ii http//www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_protection_act_2007.html 09/03/17 09/03/17iii http//ombudsman.govmu.org/English/Policies/Pages/Limitations.aspx 09/03/17iv https//www.reference.com/ regimen/tesco-deal-complaints-4146bdab46664ec9 15/03/17Should I rent foreign?Should I canvas Abroad?Every yr thousands and thousands of people leave the comforts of their abodes to bring English in countries such(prenominal) as the United States, Canada, England, and Australia. Why do they do it? umpteen some other(prenominal) touch t hat by canvas a speech in a solid ground where it is spoken, they resulting be able to learn it more quickly. Others find that contracting afield gives them a kind of prestige in their blank space earth. It may compensate get going to a dampen job. And quite a a couple of(prenominal) people want to prove afield for the pure pleasure and tempestuousness it brings.But living and perusing in some other coun cause can similarly swallow its problems. Almost everyone give births some level of homesickness. And a fewer people go home earlier than expected because their ideas close living in another country were varied from reality.Is eruditeness English afield something you are kindle in? Whether to learn a language by analyse abroad is a big decision. You should be aware of what you are getting into before you scram packing your bags.Disadvantages of canvass AbroadStudying abroad does not compressed you result learn English magically. more people r egain that they just need to live in another country and they pull up stakes learn the local language. This is not completely true. You still need to pay attention and make. There are people who live in foreign countries for numerous, some geezerhood without k flating the language well. However, it get outing be handle come to you easier and faster than if you just examine the language in your home country.Studying abroad can be hard. You leave behind credibly pay times when you miss your family, friends, food, and everything familiar. Almost everyone goes through with(predicate) and through some coating shock. You leave consecrate to substantiate and accept that it forget take some time to adjust to a overbold way of living.Studying abroad can be expensive. There is no doubt that it takes money to check abroad. It can vary from kind of expensive to very expensive. Most places dont drop by the wayside foreign students to work. You impart confine to have the mo ney before you get along in the country or have someone from home cushionedware documentation you. Is this something that you and/or your family can afford?Advantages of Studying AbroadYou are encircled by English. Yes, you need to pay attention and do some analyse, unless everything comes faster when you do because English is everywhere- on the streets, in the stores, on the TV- you sky get out from it.Your eyes are opened to the population. We often rebel up sentiment that our way of doing things is the however way, or sometimes the best way. But living in a untested gardening helps us realize new ways of doing things, and to a fault helps us to see that purge though we are disparate, we are all human. And in numerous cases, not entirely when provide you get to love the natives of the country you are visiting, you may get to know classmates from all over the world.You learn to take electric charge of yourself. Living in another country, even if it is with a ho st family, fashion you competency be doing things you may not have done in your home country. These include planning, cleaning, grocery shopping, washing clothes, figuring out transportation, making living arrangements, setting up accounts for cell phones and utilities, etc. You may think of this as a disadvantage, save many international students go home proud that they have become very self-sufficient.Your biography will be forever changed. One of the greatest things that materializes when you do something as big as live in another country is- you become a changed person- your prospect on life is different. Your new maturity can help rifle you to new places in your life.You make memories that will last a lifetime. Your pictures, journals, and souvenirs will help you remember your time abroad, simply your memories and emotions of this special time will as well as be a part of your life until you are very old.So how can you know if playing areaing abroad is right for you ? First, start by talking to people who have already done it. Of movement everyone will have his or her own subsist and point of view, but it can be authentically helpful to hear what other people have to say. If you dont know anyone who has canvas abroad, ask others astir(predicate) their experiences through the internet. Daves ESL coffeehouse is a good place to start.If you do decide that you are stakeed in going abroad, take a look at websites like www.StudyAbroad.com and www.HyperStudy.com to search for schools and get advice on where to go.Studying abroad can really change your life. And hopefully if you decide to do it, it will be a wonderful experience for you. The very best of luck to you.Retrieved From http//www.5minuteenglish.com/study_abroad.htmlSummary of Should I Study Abroad?Suffer from constant homesickness oddly during the early years of living abroadThe hail of education is very expensiveInstitutions does not allow international students to workStudents are exposed to different kinds of cultivation environmentStudents are exposed to different kinds of people and their various cultureStudents are more independent and confidentStudents outlook of life will be changed2nd wordIs Studying Overseas Worth It?Mon, 11/09/2009 1550 NabilahBefore you can answer that question, youll origin need to know how examine afield differs from doing so topically.By Tan Yan ShuoAn afield university education in Australia, the United great powerdom (UK) or the United States of the States (US) can easily set you back by several atomic number 6 thousand dollars. In comparison, the National University of Singapore (NUS), Nanyang Technological University (NTU) and Singapore focussing University (SMU) all charge an annual tuition fee of littler than S$10,000. Yet, every year, thousands of Singaporean students flock to universities in these countries.You may be subscribe toing studying abroad too. However, before you jump on the bandwagon, it is a uthorized to examine your motivations for missing to do so, and to ask yourself if they are justified. And most of all, to make a better, apprised decision, you need to be elucidated on the major differences among studying overseas and locally.Prestige and Career OpportunitiesIt is a myth that our local universities are less well-perceived by employers than their foreign counterparts. In a recent survey demanded by The Straits Times, deuce-ace out of four public-listed companies said they had no gustation with regard to employing local or overseas graduates, with the rest preferring candidates who studied in Singapore. Furthermore, two NUS and NTU have been ranked highly by The Times high education, coming in 30th and 77th respectively in the 2008 World University Rankings.However, our local universities brand names do pale in comparison to that of top-tier overseas universities such as Oxbridge in the UK and the Ivy League in the US. part it is correct to say that your performance at the university matters more than its prestige in determining your career prospects, graduates from more prestigious universities neertheless definitely have more opportunities. An overseas education as well as gives you an edge if you intend to work overseas, where the brands of our local universities tend to be less recognised. Indeed, many multi-national companies recruit promptly from the campuses of top overseas universities.However, when it comes to specialised percentage points such as Law, Medicine, and Dentistry, our local faculties are just as selective and perhaps as prestigious as those of top overseas universities. Often, the effect of brand name is more pronounce for cosmopolitan grades such as Arts and Social Sciences. whole tone of EducationThere is little, if any, objective difference among the quality of teaching locally and overseas. Top overseas universities often boast big-name professors, and it is easy to be lulled into thinking that Nobe l Prizes and similar accolades translate into quality teaching. However, in reality, being a good lecturer is a separate skill set from being a good researcher, and good and bad lecturers abound both locally and in top overseas universities.When it comes to quality of education, the key differences between local and overseas universities lie in flexibility and variety of survivals. Universities from the US in special(prenominal) stand out in being more flexible, and having more donnish selections than our local universities. While NUS, NTU and SMU rarely allow students to change their by natures, universities in the US are known to allow such changes even into the junior (third) year.In addition, universities from the US emphasise broad-based curricula and cater to diverse schoolman interests through schemes such as face-to-faceised Double Degrees, Double Majors and Accelerations. The downside to these, but, is the lack of attainment of study as compared to the demanding sy llabi set by local universities.The Overseas have intercourseBy outlying(prenominal)away, the biggest difference between studying overseas and locally is the experience of living alone in a foreign country. You become a one-person household, and suddenly you realise there were a million things your parents did that you now have to manage by yourself.Apart from doing your own laundry and cooking your own meals, there are also more significant things such as finding your way in a foreign society, and responding to setbacks without the hearty proximity of family and friends. Over the years, these individual experiences add up to make you a little more street-smart, a little more independent, and a little more progress.As an alien in a foreign country, you will also face the prospect of learning the unspoken rules and social norms that others aim you already know, and dealing with people whose foster systems and underlying assumptions about the world are radically different from your own. If you can cope with these challenges, you will come in a more thoughtful, adaptable, and confident person.Nevertheless, as enriching as an overseas experience sounds, it is not for everybody. Going overseas to study is like jumping into the qabalistic end of the pool. Some are naturally good swimmers who flourish with the challenges, man others are mere beginners who will do better if introduced to swimming in a less intimidating environment. Likewise, not everyone at the age of 18 is ready to leave the comforts and familiarity of home.Fortunately, there are other ways of gaining elements of the overseas experience without enrolling in an overseas university. Staying on campus can provide a simulation of living independently, and if you fall sick, you always have the option of returning home. For a more bite-sized experience of studying overseas, you can also apply for student exchange programmes offered by all three local universities.Studying overseas is not the Holy Grail of university education. There is little, if any, agree in terms of quality, prestige and career opportunities if you choose to study locally. Although studying overseas can be a unique and life-changing experience, it is not for everybody (whether referable to cost or other factors), and there are other, albeit more circuitous, actor of achieving the like outcomes.Retrieved From http// residential area.jobscentral.com.sg/node/1318Summary of Is Studying Overseas Worth It?Quality of education is better overseasMore job opportunities for students who have studied overseasSome courses or subjects are not available in local institutionsStudents are more independentStudents are more ripe(p)Students are more confidentStudents will be able to fancy and experience the social norm and culture of the country3rd ArticleWill the difference make a huge impact on career path?FOR a very long time, studying abroad was an option purely for the deep-pocketed elite. Apart from the cost fa ctor, many families chose to send their kids overseas because of the pagan wealth and better job prospects that came with it.Fast forward to today, many still choose to send their children overseas to pursue their education. Thanks to uprising affluence, more families are able to send their kids abroad.But are the benefits of studying some thousands of miles away versus just down the street so forceful that its really going to make a huge impact on ones career path?Studying abroadThe main issue to consider when studying abroad is that it requires more financial support and planning. Lee, a 30-year old information engineering science graduate from the United States admits that the biggest issue about studying overseas is the cost.Studying overseas can be really expensive. appointment and food is denominated in a currency thats probably higher(prenominal) than ours. Furthermore, most countries do not allow foreign students to work, so you need to have money before you arrive in t he country or have someone from home supporting you.However, having a foreign booking helps to make your resume stand out compared with the rest, he says.Dinesh Kanavaji, 31, is a practising constabularyyer in Malaysia who studied law in Britain in the late 90s. His two-year course cost him about 15,000 a year or about RM90,000 p.a. given the high exchange rate at the time.At the time, the tuition fees cost about 10,000 annually. Accommodation and food cost about 4,000 or so, this of course, provided that you lived at a campus hostel rather than elsewhere.Ultimately, it was a character-building experience, having to be able to live, cook and travel on your own, he says, adding that studying abroad also provides a unique probability for language and cultural immersion.Dinesh also feels that the standard of education offered overseas is higher.The standard is higher over there. The lecturers are experient and well trained, comprising doctors and professors that have written a few books. Many of the lecturers locally are quite young.He also says the education in Malaysia (as far as law was concerned) was very academically-driven. In Britain, they make you work and issue things out for yourself, creating a heightened level of maturity.Studying locallyDineshs wife genus Melissa Ram, 32, studied her Bachelor of Jurisprudence stop in law only when in Malaysia and is quick to admit the cost benefits of studying locally.Compared with Dinesh, her four-year course (plus one year of A-Levels) cost just RM20,000.It probably would have cost me three times more if I had studied overseas.Also, you dont have to get at about getting home-sick and can meet up with your friends any time, she says.Melissa however admits that the level of education in Malaysia ( peculiarly in law) was not up to par with the standard offered overseas.I participated in a legal workshop that was conducted by solicitors from London and could immediately feel that the quality of their training w as far superior.She says law degree graduates in Britain that studied for the bar exam (which qualifies a person to blueprint law) were subjected to hands-on training while the Malaysian equivalent of the bar, the CLP (Certificate in Legal Practice), is purely academic in nature.Those who do get the probability to study overseas should go, Melissa says.Chan, 29, a local engineering graduate, says studying locally provided him with flexibility to do whatever he wanted during semester breaks.During your semester breaks, you can find good temporary employment at places such as McDonalds or a shopping complex for instance without the need to worry about work permits or the language.He adds that food is also barefaced and abundant in Malaysia compared with many other countries.Who do the employers prefer?Malaysian Employers Federation executive director Shamsudin Bardan says there is generally a alternative for foreign graduates by employers.Its because foreign graduates are more pro ficient in English and have better thinking skills. They are more mature and independent than local graduates.In terms of qualification or proficient ability, theres not much difference (with local graduates). However, when it comes to soft skills, foreign graduates have the advantage, he says.A spokesman from the Malaysian Institute of Human Resource oversight also concurs that there is a preference for foreign graduates.Multinationals, peculiarly, are more keen to hire foreign graduates because they carry themselves better. They spill the beans well and with sanction during the interview.Local graduates (who are more weak in terms of soft skills) dont express themselves well enough in front of the interviewer, who would think that the interviewee is just not prepared for the job.He also says that there is a general perception that the standard of Malaysian education is more inferior when compared to the standards in other countries. A lot of people have criticised the standar d of our education, which has cloud the minds the way that employers think. The environment has to change. People and politicians should change this perception.Retrieved From http//biz.thestar.com.my/news/story.asp?sec=business show=/2010/10/23/business/7255501Summary Will the Difference Make a Huge Impact on a Career PathMany parents send their kids to study overseas because they want the kids to learn new cultures.The cost is actually the biggest issue when it comes to studying abroad.The currency is higher.Studying abroad lets students to learn how to live on their own or in other words, they have to be independent.Studying locally is three times cheaper than studying overseas.Students who study locally wont experience being homesick.Students who study in the country will never have to worry about language.The cost for food in our own country, Malaysia, is way cheaper than overseas.Students who have degrees from foreign countries have better panorama in being employed.Graduates from overseas have more and better soft skills than graduates from local.Foreign graduates perform well during interview compared to local graduates. quaternate ArticleWhy study abroad?10 reasons why you should study in a foreign countryHave you considered studying abroad, but are not sure whether its worth your time? If you ask anybody who has studied abroad, he or she will most certainly tell you that it is a life-changing experience and one of the most rewarding things he or she has ever done. Perhaps youre not certain what benefits you can reap from an extended stay in a foreign country. Here are 10 very excellent reasons why you should take the plunge1.Study abroad is the optimal way to learn a language.There is no better and more effective way to learn a language than to be immersed in a culture that speaks the language you are learning. Youre surrounded by the language on a daily basis and are seeing and comprehend it in the proper cultural context. Language learning happe ns most quickly under these circumstances. Readwhy you should learn a language.2.Study abroad provides the prospect to travel.Weekends and academic breaks allow you to venture out and explore your surroundings both your immediate and more distant surroundings. Since studying abroad often puts you on a completely different continent, you are much closer to places you might otherwise not have had the opportunity to visit. Some more structured study abroad programs even have field trips planned in or around the curriculum.3.Study abroad allows you get to know another culture first-hand.Cultural differences are more than just differences in language, food, appearances, and personal habits. A persons culture reflects very deep perceptions, beliefs, and values that influence his or her way of life and the way that s/he views the world. Students who experience cultural differences personally can come to truly understand where other cultures are coming from.4.Study abroad will help you d evelop skills and give you experiences a classroom setting will never provide. Being immersed in an entirely new cultural setting is scary at first, but its also exciting. Its an opportunity to discover new strengths and abilities, conquer new challenges, and solve new problems. You will encounter situations that are wholly unfamiliar to you and will learn to adapt and respond in effective ways.5.Study abroad affords you the opportunity to make friends around the world. While abroad, you will meet not only natives to the culture in which you are studying, but also other international students who are as far from home as yourself.6.Study abroad helps you to learn about yourself. Students who study abroad return home with new ideas and billets about themselves and their own culture. The experience abroad often challenges them to reconsider their own beliefs and values. The experience may perhaps strengthen those values or it may cause students to alter or abandon them and marry new concepts and perceptions. The encounter with other cultures enables students to see their own culture through new eyes.7.Study abroad expands your worldview. In comparison with citizens of most other countries, Americans tend to be un intercommunicate about the world beyond the nations boundaries. Students who study abroad return home with an informed and much less biased spatial relation toward other cultures and peoples.8.Study abroad gives you the opportunity to break out of your academic routine. Study abroad is likely to be much unlike what you are used to doing as a student. You may become familiar with an entirely new academic system and you will have the chance to take courses not offered on your home campus. Its also a great opportunity to break out the monotony of the routine you follow semester after semester.9.Study abroad enhances employment opportunities. Did you know that only 4% of U.S. undergraduates ever study abroad? Yet, the world continues to become more global ized, American countries are progressively investing dollars abroad, and companies from countries around the world continue to invest in the international market. Through an employers seyes, a student who has studied abroad is self-motivated, independent, willing to embrace challenges, and able to cope with diverse problems and situations. Your experience living and studying in a foreign country, negotiating another culture, and acquiring another language will all set you apart from the majority of other job applicants. Read aboutcareers in foreign languages.10.Study abroad can enhance the value of your degree. While abroad, you can take courses you would never have had the opportunity to take on your home campus. In addition, study abroad gives your language skills such a boost that it is normally quite easy to add a minor in a language or even a second major without having to take many more additional courses after the return to your home campus.Adapted From http//www.vistawide.c om/studyabroad/why_study_abroad.htmSummary of Why Study Abroad?When a student studies overseas, he/she learns the language that the local people use which is unusual to the student.It usually happens when a student stays and studies abroad, he/she will be surrounded by the people who use the language all the time.It also allows students to travel to new places.A student who studies abroad can also learn the peoples culture which is something new to the student himself.By learning other peoples culture, students can also change their perceptions about certain things in life.Students will also learn how to develop their skills in many things especially in soft skills.A graduate from overseas will have better opportunities to get a job.Students can have better opportunities to get a job.A student can learn more about himself.Students who study abroad can also make friends from people of different backgrounds.There are wider selections of programs and courses offered by foreign learning institutions that can be chosen by students who study overseas.5th Article acquire your degree locallyDistance from home is often an crucial factor when choosing where to study. You could probably group people into 4 different categories when it comes to choosing where to study and the distance it is from homeThose that are keen to study at a university or college far away from home sometimes even in a different country.Those that want to study a certain distance away from home, but not so far that they cant reasonably get back for the odd weekend.Those that want to study for a degree at a local college or university or at least one thats translatable from home.Those that arent bothered whether they study at local college or university or one thats far away.In the UK there has been a bit of a tradition that when considering where to study for a degree, students look at universities and colleges fairly, or very, far away from home.This tradition has recently started to change so mewhat and more and more students are choosing to study at a local college or university and get their degree close to home.There are a few reasons why when choosing where to study people are progressively opting for a local college or universityFinancialProbably the biggest factor of all. Going away to university is an expensive thing. Expenses like rent , bills, food, transport (whilst at uni and also travelling back and forth between university and home) can be removed or significantly reduced by staying at home.Family, friends, communityStudying locally enables people to remain close to their friends and family whilst at the same time taking advantage of everything that being a student has to offer a wider social group, clubs and societies, a Student Union, nights out and so on. You can also keep any part time jobs you might have.Change in cultural attitudesIn many countries across the world such as Spain and Australia, most people get their degree locally and stay living at home. In the UK there has been a culture of going away to study for a degree, but increasingly the Spanish and Australian way of doing things is being seen as a good option. The point is, is that the question of where and how to get your degree isnt set in stone. secure because theres been a culture in the past of going away to university, doesnt mean studying locally isnt just as valid and in many cases can be an even more attractive option.Retrieved From http//www.whatuni.com/degrees/university-application-ucas/study-local/local-colleges.htmlSummary of Getting Your Degree LocallyStudying locally means that the students can be close to their homesExpenses are much lesser if the students study locally compared to the expenses studying abroadThere is no need for them to pay for extra expenses such as bills, rents and others as they are living at home.Students are also able to be close to family and friends if they study in local universities.Their preliminary part time jobs could a lso be kept as an extra source of income, if they have any.In the aspects of cultural attitudes, people are beginning to favour the option of studying in local universities.Studying in the country does not mean it is not valid it might even be a better option for the students.6th Article local OR OVERSEAS?With so many postgraduate courses available, both locally and overseas, how do you choose? Here are some things to consider before making a final decision. ByC S CHING presently that you have decided that a postgraduate programme is what you want to do, there are anumber of issues you need to address. One of the most important is deciding where you want topursue it.You have two options going overseas or doing it locally. Both options have their pros and cons, and you have to weigh each guardedly to determine which suits you best. GRADUAN explores the options available to help you make the right decision.STUDYING overseaWhile a luxury before, pursuing studies abroad has become so mething many Malaysians can now afford. Relatively more expensive than studying locally, many regard a qualification from an overseas institution worth the money spent.The most popular foreign destinations for Malaysian students are the UK, Australia and the US. Study opportunities in the UK and Australia are varied, with postgraduate opportunities at both taught and research levels. The US is a more traditional route for students who are committed to specialist research, especially in the sciences.There are many reasons why some students opt to do their postgraduate work in an overseas institution. First, it could be because you did your first degree abroad and want to pursue postgraduate studies at the same institution. There are many advantages to this, not least being that you may be able to secure funding from the university and your lecturers can be your referees when applying for a place or a scholarship.Also, you wont have to deal with the stir of moving and getting used to a new environment as you will already be familiar with the area. Not only that, you would have made friends who may also stay back to continue with their postgraduate studies. This way, you will have some company helping you go through this major change in your life.Studying abroad can also be an enriching experience, especially if you have never been overseas before. Not only will you be gaining a postgraduate qualification, you will also be coming home with international and multicultural exposure. You will meet many different people from all over the world and learn much from them.Also, being in a new environment is a perfective aspect opportunity to widen your mind. This experience may come in handy, especially when you are looking for job opportunities. If you are planning on a career with a multinational firm, this exposure will help you give notice (of) better with the different colleagues and clients you will meet along the way.Being in a new environment is a perfect oppor tunity to broaden your mind. The opportunity to study in a world-famous institution will look very impressive on your resumeThe key to making a right decision is to gather all the facts and weigh them against your desires and financial standing.Some students opt for an overseas institution out of necessity because the specialised qualificationmay not be available in Malaysia. Institutions abroad are often also better equipped in terms oftechnology and expertise to allow you better access to the right kind of knowledge. This especially applies to scientific studies. Also, the opportunity to study in a world-famous institution will look very impressive on your resume. If you are given the chance to do this, do not turn it down as it will help your career in the long-run.STUDYING LOCALLYYou may feel that a local institution may be the right fit to pursue your postgraduate studies. In fact, there are many institutions in Malaysia providing postgraduate programmes that are as good as tho se overseas. With this option, you wont have to travel far a morality in Psychology slickness StudyEthics in Psychology Case StudyEthics has been be as a single out of philosophy that deals with thinking about morality,moral problems, and judgements of proper conduct (Frankena, 1973). Ethics is traditionally a branch of philosophy dealing with moral problems and moral judgments. White (1988) defines ethics as the evaluation of human actions. In doing so, we assign judgments to behavior as right or wrong and good or bad according to the perspective of a moral principle or ethical guideline. Although we may all strive to be right and good, a gap often exists between the ideal outcome and what can realistically be accomplished.We acknowledge that ethical perfection lies beyond reach for virtually all of us humans, even if we could completely agree on the ethically correct response in every situation. And, unfortunately, good intentions may prove insufficient to delay that wrongs will not occur. An effective response requires developed skills, planned resources, the right information, and a pre-established ethical and self-awareness. Koocher, (2012)Some potential issues with this case study that seems to be transpirate into an unethical manner would be the confidentiality issues as well as the informed comply, other ethical issues would be like professional boundaries, limited resources and limits of competence, community expectations and values working with peer and other community helpers, and burnout are among these issues. (Schank, 1998)Mr. Albertson is a 54 year old male who came to Dr. Jones for low at the time of admission to her clinic, she should have had Mr. Albertson sign his consents so that she would have on file his next of kin no matter where they were located in case of an emergency such as his getting hurt at work. There are many forms and consents that needed to be gestural immediately before Dr. Jones took Mr. Albertson as a client in her clinic.When you admit whether it is for inpatient or for an outpatient you moldiness always have the client sign a consent for treatment, as well as the HIPPA consents, and then you explain the rules and regulations to the client especially if they dont know what it means. According to the American Psychological stand at your first visit, a psychologist should give you written information explaining retirement policies and how your personal information will be handled. This information will explain that in some cases, there are exceptions to the privacy rule.Mr. Albertson went to see Dr. Jones for Depression but, when Mr. Albertson got hurt at work and suffered a concussion the Dr. decided at that time to have her client Mr. Albertson to sign a consent to forgive information which now is the wrong time because, the client now has an scathe that does not let him understand what is happening. He is also having issues, concentrating and is easily humiliated and is having trou ble understanding these concepts.Dr. Jones wants Mr. Albertson to sign a release of information so she can talk to an attorney but, what about the Dr. That is, treating Mr. Albertson for his concussion and injury he suffered at work, so she can better find out what happened to him, so she can understand what or how she should proceed with his treatment for depression. The client does not understand what is wrong, but, the Dr. asked him to sign a release to speak with his co-worker and his attorney in which the co-worker found for him.The Lawyer has no idea what he is dealing with at this time because, he has never spoken to Mr. Albertson, but, online and through phone calls. Principle of Ethics I, Rule J states Individuals shall not insure the results of any treatment or procedure, directly or by tax deduction however, they may make a reasonable statement of prognosis. American Speech-Language-Hearing tie-up (1997-2014).Principle of Ethics III states Individuals shall honor thei r responsibility to the public by promoting public understanding of the professions, by supporting the development of run intentional to fulfill the unmet needs of the public, and by providing accurate information in all communications involving any aspect of the professions, including the dissemination of research findings and scholarly activities and the promotion, marketing, and denote of products and services. American Speech-Language-Hearing Association (1997-2014).Dr. Jones is not beyond the limits of her competency as of til now because by providing services to individuals for whom appropriate mental health services are not available and for which Dr. Jones has not obtained the competence necessary, will work closely with the community who may have the related prior training or experience and Amay provide such services in order to visualize that services are not denied if they make a reasonable driving to obtain the competence required by using relevant research, traini ng, address. American psychological association (2015).According to the State of Texas licensing bureau of psychologists, Dr. Jones should provide only services for which she has the education, skills, and training to perform competently. Competency includes the ability to provide services concerning a specific individual that takes into account characteristics of that individual including age, gender, ethni urban center, national origin, disability, language, and socio-economic status. Dr. Jones maintains online knowledge of scientific and professional information that ensures competency in every area in which she provides services. http//texreg.sos.state.tx.us/public (2012).A psychologist who lacks the competency to provide particular proposition psychological services to a specific individual mustiness return and refer the individual to a competent appropriate service provider. In emergencies, when psychologists are asked to provide services to individuals for whom appropria te mental health services are not available and for which the Doctor has not obtained the necessary competence, doctors may provide such services only to the extent necessary to ensure that services are not denied. If ongoing services are provided, doctors must comply with subsection (d) of this section as soon as executable or refer the patient as per subsection (h) of this section. http//texreg.sos.state.tx.us/public, (2012).Psychologist must come to an end from initiating or continuing to undertake an activity when they know or should know that there is a substantial likelihood that personal problems or conflicts will prevent them from performing their work-related activities or producing a psychological report in a competent and timely manner. When Psychologists become aware of such conflicts, they must immediately take appropriate measures, such as obtaining professional consultation or assistance in order to determine whether they should limit, suspend, or modify the engage ment in accordance with Board rule 465.21 of this title (relating to expiry of Services). This is from the State of Texas Licensing Board. http//texreg.sos.state.tx.us/public, (2012).No, she is not practicing outside of her scope of practice because she as a doctor will talk with the Primary Care Physician in order to place Mr. Albertson into an assisted living facility. But, she is working outside of her practice finding this client a guardian. If she would have had the papers already gestural she would have already had the guardian whether it would be the friend or a family member. Consents are very important in the medical field as well as the substance abuse field.As for conflict of interest this case could be because the people that the doctor speaks with everyday are those that are in the community, and they all would probably know each other so they will be talking about things that maybe personal to the client. As for legal as long as the doctor has the consent signed and t he client understood what he has signed the doctor may speak with the lawyer.Dr. Jones should have made sure all documentation was completed in the office before the sessions started with the clients depression, this is number one in all areas of the medical practices. You cannot make a patient sign something he/she does not understand, and if there are other issues such as cognitive deficits then it will make it much harder to help this patient unless you have the documents signed beforehand and you have a guardian for this reasoning. Also be very careful of the No-Harm clause in the ethics and code of conduct for psychologists and licensees.ReferencesAmerican Psychological Association. (2014). Ethical principles of psychologists and code of conduct. Retrieved from http//www.apa.org/ethics/code/index.aspxAmerican Speech-Language-Hearing Association (ASHA). Copyright 1997-2014. http//www.asha.org/about/contacts/Frankena, WK (1973) Ethics (second edition), quoted in Nunn, J (1998) re search laboratory Psychology, East Sussex Psychology Press Ltd. McLeod, S. A. (2007). Psychology Research Ethics. Retrieved from http//www.simplypsychology.org/Ethics.htmlSchank, J. A., Skovholt, T. M. (1997). Dual-relationship dilemmas ofRural and downcast town psychologists. Professional Psychology ResearchAnd Practice, 20, 244 247.http//texreg.sos.state.tx.us/publicOedipus Rex by Sophocles ThemesOedipus Rex by Sophocles ThemesWas it the tragic ordain of murdering his father and marrying his fuss, or the bump will of toilsome to escape and avoid this horrific oracle that led to the demise of the costly queen regnant Oedipus? Some may reckon that people have the free will to determine how their life will play out others believe that everyones life is predetermined and our actions are controlled by just that. In the Hellenic tragedy Oedipus Rex by Sophocles, fate contend a very important role in the life of Oedipus and the characters around him. While Oedipus was free t o try and escape his fate, we ultimately are left to find that fate played a greater role and that Oedipus could not run from himself.As show in Oedipus Rex, by Sophocles, while free will is a part of human nature, there is also predetermination of ones fate. According to WordReference.com, fate is defined as an event (or a course of events) that will inevitably happen in the future set forth by a higher power. Since birth, Oedipus was cursed to someday murder his father and marry his mother, as foretold by the oracle of Apollo. Oedipuss birth father, Laius, was also affected by this fate and gum olibanum tried to get rid of Oedipus when he was a baby to try and escape this fate. Laius and his wife, Jocasta, then abandoned baby Oedipus on a the great unwashed with his feet nailed together with spikes and left to die. Later, Oedipus was discovered by a kind guard and given to a nearby tabby and his wife to be embossed as their own. Laiuss attempt to change fate was ultimately a trouble and further led to the fulfilling of the prophecy. This was just one of the examples of how no matter what you do to avoid it your fate will ultimately come true in time.This prophecy was willed by the gods to come true, no matter what Oedipus or King Laius did to avoid it. As Oedipus grew to become a man, the prophecy set forth once more. Before Oedipus left Corinth, he was determined to discover who he really was. He was made aware of his destiny, and this ultimately influenced his actions. Oedipuss actions did not lead to his destiny, knowing his destiny, led to his actions. For Oedipus, just knowing that his destiny led to the odious acts of killing his father, whom he thought was the king of Corinth, and marrying his mother, was enough for him to leave Corinth and try to escape this fate, but Sophocles demonstrates how trying to outsmart ones fate will only convey one to it. Unknowingly, by leaving Corinth, Oedipus had begun the path to fulfill the prophecy. Oedipus thence was afraid of fulfilling his horrible fate, so he was determined to change it. As Oedipus is traveling to get as far away from Corinth as possible, he encounters an elderly man on a crossroads and kills him unknowing that it was King Laius, who was actually his birth father, thus fulfilling half of the prophecy. As Oedipus gets closer to the city of Thebes, he encounters the Sphinx and solves her riddle, alas saving the city of Thebes, becoming king, and marrying his birth mother, Jocasta, terminate the prophecy.Sophocles shows us that Oedipuss free willed actions cannot defeat fate, no matter how hard he tried. As the years passed by, we come to find that the city of Thebes is engrossed in a horrible plague that is troubling the citizens, so they come to King Oedipus for help. Oedipus has come to believe that he has outsmarted his destiny because he has not returned to Corinth since he left, so how could he possibly have killed his father and married his mother? We know fro m earlier in the story that Oedipus is confident in the prophets because he sent his brother-in-law, Creon, to find out what they can do to save the city. Creon returns and tells Oedipus that they must find the murderer of Laius to end the plague. Oedipus realizes that this is the fate of his city and he also knows little can be done about it. When Oedipus hears the news, all will be well, (pg. 222) he replies, Of course, but what were the Gods words? Theres no hope and naught to fear in what youve said so far. (pg. 223) Oedipus trusts the words of Apollo, so he sets out to find the murderer of Laius only to find out that this will lead him a step closer to his fate.As Oedipus is accused of his fate by the prophet, Tiresias, he becomes angry. He then accuses the prophet of trying to entreat against him with Creon, and tries to banish him from Thebes. As things become tense in the house of Oedipus as everyone slowly realizes the truth of Oedipuss destiny, things start to get hectic . Oedipuss wife and mother, Jocasta, commits suicide when she realize what has happened, and Oedipus blinds himself by sticking two pins in his eyes because he cannot prove the truth. Oedipus even states, Go dark for all time blind to what you never should have seen, and blind to the love this heart has cried to see (pg. 256). He speaks of the consequences that he has faced due to fulfilling the prophecy. Oedipus has learned that no matter what his actions were, he could not avoid his fate.As was presented in Oedipus Rex, by Sophocles, fate, rather than free will, played a very important role in the life of Oedipus and the characters around him. Sophocles demonstrated to the readers that although free will is indeed in human nature, your life is ultimately predetermined and theres nothing a person can do to change it. If a prophecy is willed by the gods to happen it shall happen, and free willed actions cannot and will not defeat a persons fate.